Customer Service

IOTEC has always provided our customers with the highest level of service and support. Expanding upon our commitment to customer service, our customers may now place a service request, place meter readings, order supplies online and download our step-by step guides.

Product Drivers, Firmware & Software - IOGEAR Product Drivers & Firmware IOGEAR manufactures innovative, high-performance and reliable products to help users connect to complex and sophisticated technology for their home or business. 15365 Barranca Pkwy. The following list represents the supported devices & drivers for NI-OPC server. Note: This white-paper shows the list of drivers included in the latest version of this product: NI OPC Servers 2016. If you count with a previous version please consult the readme or contact your local sales representative to know the available list of drivers.

Service requests, meter reading submissions and supply orders that are submitted online receive the same prompt attention our customers have come to rely upon.

Our conscientious Customer Service Department represents IOTEC in a professional, prompt and courteous manner with all customers in order to provide the highest quality of customer service.

Our Customer Service Representatives are continuously visiting new and existing accounts to properly train customers on the equipment by performing Key Operating Training and following a checklist to ensure customer satisfaction.

Additionally, our CSRs call upon our customers to follow up and ensure that we are exceeding the needs of our customers. Our Customer Service Department is constantly developing and implementing improved procedures leading to a higher quality of customer service.

When calling to place a service request, you get someone live on the phone instead of an impersonal, automated system. We welcome your calls and you are immediately connected to the appropriate personnel that will diligently work towards a resolution.

The direct link towards our customers and Field Technicians is our Dispatch Center. Our dispatchers are technically trained to deal with all types of issues and to decrease customer down time. Each service call is dispatched electronically to the closest specialist in your area. Our dedicated dispatch team utilizes the latest, most efficient dispatch software available and monitors response time by keeping our customers updated.

IOTEC is proud to represent Toshiba products and ensures state-of-the-art technology and training. Our IT professionals ensure that the proper installation of these devices into your office meet stringent qualifications.

Auto Fill Form Directions:

Using Google browser, you will find autofill button on the tool bar. Click on add/edit profile and enter all your information then save it. Once you go to one of our customer forms, just click on the autofill button and your information should automatically appear on the form.

Leading with Eco Innovation

From our zero-waste-to-landfill toner recycling to greener manufacturing, Toshiba is a recognized environmental leader. While everyone is talking green, at Toshiba we're investing in programs that help both our business and yours to better reduce, reuse and recycle.

Toner Recycling

Nothing goes to waste with our Close The Loop program that allows you to return toner bottles, cartridges and other supplies free of charge.

Greener Products

The vast majority of our products are Energy Star® rated and feature sleep modes that can reduce electricity consumption by up to 60%

Greener Manufacturing

From using recycled plastics and reducing packaging to eliminating the use of harmful substances, we're reducing our environmental footprint.

Encompass Green Report

Save some green while being more green by significantly reducing your energy, toner, paper and supply use with an Encompass™ Analysis.

Iotech Drivers

Programs and Alliances

Achieving long-term sustainability takes leadership and action, that's why we offer, support and participate in a wide range of green initiatives.

The NI myDAQ is a versatile data acquisition device that can be used with NI LabVIEW software. We’ve written many tutorials and informational blogs about the myDAQ. This post, however, will outline how to install the necessary drivers and software for the myDAQ.

Why Do I Need Drivers with LabVIEW?

Biotech Driver

When a computer needs to interact with some piece of external hardware, like the myDAQ, it needs instructions on how to utilize that piece of hardware. Hardware drivers accomplish this goal. For the myDAQ, the drivers must be installed before you can properly use the myDAQ for data acquisition.

It’s possible that you already have LabVIEW installed, but when you try to use the myDAQ for data acquisition you can’t do so. Maybe you placed the DAQ Assist block in your block diagram but LabVIEW is unable to communicate with the myDAQ. Or maybe you don’t have the DAQ Assist block in your block menu at all. Both issues point to a lack of drivers as the culprit.

What is ELVISmx Software?

The ELVISmx software is included with the myDAQ drivers. The software offers a variety of data acquisition features, such as an oscilloscope, digital multimeter, and an audio equalizer. These modules can be useful for testing connections or manipulating incoming and outgoing data. The ELVISmx software is not a requirement for myDAQ compatibility with LabVIEW. However, the myDAQ drivers come with the software regardless.

How Do I Download and Install Drivers?

For Windows¸ you will want to download the drivers.

For Mac, you will want to download the drivers.

For both platforms, you will be brought to a page that has a download link. Click the download link to begin downloading the drivers.
NOTE: The Mac download will be a .dmg file.

Windows Installation

Iotech Daqboard 2000 Driver

On Windows, once the file is done downloading, you need to browse to your downloads folder and right-click the file and choose “Extract Files”. NOTE: In my screenshot, below, my zip file is an older version than the file linked to above.

Once the files are extracted, a folder of the same name should open. Inside of this folder, right-click the “Setup” file and choose “Run as Administrator”.

Once the installer is open, you can simply use the default settings for everything and click “Next” when prompted to do so.

The installation process can be quick or slow depending on your computer. Be patient.

When the installation is finished, restart your computer.

Mac Installation

Once the dmg file is done downloading, all you need to do is double-click the dmg file to run it. Follow the instructions on the installation wizard to install the software. You can leave all the settings default.

The installation process can be quick or slow depending on your computer. Be patient.

Conclusion

That’s all there is to it. Once the drivers are installed, you’ll be able to access the ELVISmx tools and the myDAQ blocks in LabVIEW. Now you can get started on some fun projects! Enjoy!

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