If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:

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1. Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
2. Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
3. Make sure that your device is turned on.
4. If you see a Trust this Computer alert, unlock your device and tap Trust.
5. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
6. Restart your computer.
7. Restart your device:
8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
   

Mar 18, 2018 Try updating the USB drivers. In Device Manager, in the list of USB Controllers, right click every option then click update driver. In the window that appears, select 'Search automatically' to try to download newer USB drivers from the internet. Was this reply helpful? Locate the Unknown Device. RELATED: How to Use the Windows Device Manager for Troubleshooting You’ll see information about Unknown Devices in the Device Manager.To open it on Windows 10, 8.1, or 8, right-click in the bottom-left corner of the screen or press Windows Key + X and select Device Manager. Mar 10, 2017 The information in the accompanying screen tells me that 1) it is a input device, 2) it is an external port, 3) it does not support multiple USB versions, 4) it is a USB 1.0 device, and 5) this is.

For more help, follow the steps below for your Mac or Windows PC.

* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.

If you use a Mac

1. Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
2. On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
3. From the list on the left, select USB.
4. If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.
   

1. When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver.
2. TechSpot.com is a technology website offering forums and more, in addition to driver downloads. Finding the driver you want to download is easy and no registration is needed. Like most driver download sites, drivers are organized by type of device. Drivers are downloaded directly from the manufacturer so they should be trustworthy.

If you use a Windows PC

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The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.

If you downloaded iTunes from the Microsoft Store

Follow these steps to reinstall the Apple Mobile Device USB driver:

1. Disconnect your device from your computer.
2. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
3. Click and hold (or right-click) the Start button, then choose Device Manager.
4. Locate and expand the Portable Devices section.
   
5. Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
   
6. Select 'Search automatically for updated driver software.'
7. After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
8. Open iTunes.

If you downloaded iTunes from Apple

Follow these steps to reinstall the Apple Mobile Device USB driver:

1. Disconnect your device from your computer.
2. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
3. Press the Windows and R key on your keyboard to open the Run command.
4. In the Run window, enter:
   %ProgramFiles%Common FilesAppleMobile Device SupportDrivers
5. Click OK.
6. Right-click on the usbaapl64.inf or usbaapl.inf file and choose Install.
   You might see other files that start with usbaapl64 or usbaapl. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file.
7. Disconnect your device from your computer, then restart your computer.
8. Reconnect your device and open iTunes.

If your device still isn't recognized

Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:

1. Press the Windows and R key on your keyboard to open the Run command.
2. In the Run window, enter devmgmt.msc, then click OK. Device Manager should open.
3. Locate and expand the Universal Serial Bus controllers section.
4. Look for the Apple Mobile Device USB driver.
   

If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:

• Connect your device to your computer with a different USB cable.
• Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.

If you see the Apple Mobile Device USB driver with an error symbol:

If you see , , or next to the Apple Mobile Device USB driver, follow these steps:

1. Restart the Apple Mobile Device Service.
2. Check for and resolve issues with third-party security software, then restart your computer.
3. Try to install the usbaapl64.inf or usbaapl.inf file again.

If you are developing on Windows and want to connect a device for testing,then you need to install the appropriate USB driver. This pageprovides links to the web sites for several original equipment manufacturers (OEMs),where you can download the appropriate USB driver for your device.

If you're developing on Mac OS X or Linux, then you shouldn't need a USB driver.Instead read Using Hardware Devices.

To connect and debug with any of the Google Nexus devices using Windows, youneed to install the Google USB driver.

Install a USB driver

First, find the appropriate driver for your device from the OEM driverstable below.

Once you've downloaded your USB driver, follow the instructions below to install or upgrade thedriver, based on your version of Windows and whether you're installing for the first timeor upgrading an existing driver. Then see Using Hardware Devices forother important information about using an Android device fordevelopment.

Caution:You may make changes to android_winusb.inf file found insideusb_driver (for example, to add support for other devices),however, this will lead to security warnings when you install or upgrade thedriver. Making any other changes to the driver files may break the installationprocess.

Windows 10

To install the Android USB driver on Windows 10 for the first time, do the following:

1. Connect your Android device to your computer's USB port.
2. From Windows Explorer, open Computer Management.
3. In the Computer Management left pane, select Device Manager.
4. In the Device Manager right pane, locate and expand Portable Devices or Other Devices, depending on which one you see.
5. Right-click the name of the device you connected, and then select Update Driver Software.
6. In the Hardware Update wizard, select Browse my computer for driver software and click Next.
7. Click Browse and then locate the USB driver folder. For example, the Google USB Driver is located in android_sdkextrasgoogleusb_driver.
8. Click Next to install the driver.

Windows 8.1

To install the Android USB driver on Windows 8.1 for the first time, do the following:

1. Connect your Android device to your computer's USB port.
2. Access search, as follows:

   Touch screen: On your computer, swipe in from the right edge of the screen and tap Search.

   Using a mouse: Point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.

3. In the search box, type into and then click Device Manager.
4. Double-click the device category, and then double-click the device you want.
5. Click the Driver tab, click Update Driver, and follow the instructions.

Windows 7

To install the Android USB driver on Windows 7 for the first time, do the following:

1. Connect your Android device to your computer's USB port.
2. Right-click on Computer from your desktop or Windows Explorer, and select Manage.
3. Select Devices in the left pane.
4. Locate and expand Other device in the right pane.
5. Right-click the device name (such as Nexus S) and select Update Driver Software. This will launch the Hardware Update Wizard.
6. Select Browse my computer for driver software and click Next.
7. Click Browse and locate the USB driver folder. (The Google USBDriver is located in android_sdkextrasgoogleusb_driver.)
8. Click Next to install the driver.

Or, to upgrade an existing Android USB driver on Windows 7 and higher with the newdriver:

1. Connect your Android device to your computer's USB port.
2. Right-click on Computer from your desktop or Windows Explorer, and select Manage.
3. Select Device Manager in the left pane of the Computer Management window.
4. Locate and expand Android Phone in the right pane.
5. Right-click on Android Composite ADB Interface and select Update Driver. This will launch the Hardware Update Wizard.
6. Select Install from a list or specific location and click Next.
7. Select Search for the best driver in these locations; uncheckSearch removable media; and check Include this location in thesearch.
8. Click Browse and locate the USB driver folder. (The Google USBDriver is located in android_sdkextrasgoogleusb_driver.)
9. Click Next to upgrade the driver.

Get OEM drivers

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If you don't see a link for the manufacturer of your device here, go to the support section of the manufacturer's website and search for USB driver downloads for your device.